We want you to be happy with Wall Studio. This policy explains when we refund credit purchases.
Unused credits — 14 days
If you purchased credits within the last 14 days and have not used any of them from that purchase, contact us for a full refund. This also satisfies the EU consumer right of withdrawal for digital purchases that have not been consumed.
Partially used credits
Once you have started using credits from a pack, that pack is considered consumed and is non-refundable. We may at our discretion refund unused credits pro-rata in exceptional cases (billing error, prolonged outage, duplicate charge).
Failed renders
Credits are only deducted when an AI render succeeds. If a render fails due to a system error, no credit is deducted. If you believe you were charged for a failed render, contact us with the transaction ID and we will investigate.
Chargebacks
Please reach out before filing a chargeback — we can almost always resolve issues directly and faster.
How to request a refund
See the contact page. Include your account email and the transaction reference from your receipt.